FloorBuffers.com Company Policies
Items must be returned in original packaging in a new, unused state. We reserve the right to reject returns on any used or mishandled product. Customer satisfaction is very important to us. All items ordered from FloorBuffers.com must be thoroughly tested within 30 days of customer's receipt of merchandise for any defects, returns or exchanges. Customers must call ahead to receive an order return (RMA) number. Postage must be postpaid to the destination of all returned and warrantied items. Initial shipping costs are non-refundable on any returns. Damage caused during shipping should be discussed with the parcel post carrier at the time of delivery. Shipments canceled mid order will be subject to refund less any shipping costs. All returned merchandise will be subject to a 15% - 25% restocking fee, with the exception of any manufacturer's defects.
All packages must be opened and inspected for damages incurred during shipment, before signing any bill of lading or accepting any UPS packages. All damage claims should be made with the carrier at that time. FloorBuffers.com is not responsible for any damages incurred during shipment.
We strive to have our orders entered and shipped within 24 hours of you placing your order. Very occasionally an item will be delayed. If the item(s) will not be delivered in the standard 7 to 12 business days, one of our customer service agents will contact you for further instructions. A valid phone number where you can be reached during business hours must be provided for all shipments. A failure to do so may result in delayed or failed shipments, as well as redelivery and/or storage fees.
Coupons and all other discounts/specials can only be applied at the time of purchase. No coupon, discount, or special can be utilized or applied after the sale has been completed.
Errors and Omissions:
FloorBuffers.com strives to bring you the lowest prices possible. This is done through volume purchasing and stringent cost control. We make every effort to ensure accurate pricing. However, we do reserve the right to cancel any order based on availability changes or pricing errors posted on our site. This applies to items priced above or below the current correct price.
Please check out our $25 VISA gift card page for a full explanation of the rules that allow you to qualify for this program. Free gifts are added to qualifying orders that total over a certain dollar amount in product. Please note that any returns that reduce the remaining order value to less than the qualifying dollar amount will result in a refund that is reduced by the sale price of the free gift item.
All international orders shipping outside of the United States must be paid with a bank wire transfer, ACH transfer, or money order. There will be no returns on any international orders. Shipments can only be delivered to a continental United States address. Customer must arrange for freight forwarding to any delivery location outside of the continental United States.
You can have complete confidence when providing information to FloorBuffers.com. All information is regarded as confidential. Only a very limited number of qualified personnel are able to view this information. Your business information is never sold or borrowed to other companies or organizations. All credit card information is immediately destroyed after your transaction is completed.
You can shop at www.FloorBuffers.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card processing networks. The company adheres to strict industry standards for payment processing, including:
- 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry (PCI) Data Security Standard.
All Floorbuffers.com documents and related graphics published on this website are the express property of FloorBuffers.com and PTI. No material contained herein is to be copied, duplicated, modified, or redistributed without the express written consent of FloorBuffers.com. Reproduction or redistribution not in accordance with current copyright laws is expressly prohibited.